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Call Center Representative

Company Name:
Koch Davis
This position will support members and potential members with their telephone requests, explain services, respond to problems, and direct phone calls to the appropriate area. The Call Center Representative will be chargeable for supporting members and potential members with their telephone requests; answering questions about products and services and resolving problems that are within their authority to resolve; referring problems that are beyond their authority to their supervisor, along with their recommendations. It is the Accountability of the Call Center Representative to ensure the appropriate records are maintained and required reports are prepared. The person will determine cross-sell opportunities and cross-sells services to members. Furthermore, the person will maintain member account information on computer system.
Requirements
1-3 years of similar experience
Education
High school diploma/GED
Client
Provides banking services and online banking.

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